Websites, hosting, automation and AI workflows for local businesses across the Vancouver, Washington metro area, built on proven free and open-source tools. Computer, Wi-Fi and point-of-sale help too, at home and at work.
Home help: $100/hour · Business and website work: $140/hour · Automations: fixed-price quotes.
Computers, Wi-Fi, printers and device setup.
Explore home help →On-site troubleshooting, networks and point-of-sale issues.
Explore business help →New websites, moving an existing site, changes and monthly care.
Explore website help →Connect your tools and take repetitive tasks off your plate.
Explore automation →Hosting, checks, small changes and support for your website and automations.
See monthly plans →$100 per hour
$50 minimum for 30 minutes, then $25 per additional 15 minutes. Plus sales tax.
Get help understanding what’s wrong and getting your everyday technology working again.
Tell us what you need and where you’re located. Travel is included within 15 miles of ZIP 98682. Beyond that, any travel charge is agreed before booking. We’ll confirm the work and availability before scheduling.
Ask about home help$140 per hour
$70 minimum for 30 minutes, then $35 per additional 15 minutes. Plus sales tax.
Practical help for the computers, connections and equipment your business relies on.
When a problem needs your POS provider’s access or support, we help identify the issue and coordinate with them.
Visits are arranged individually across the Vancouver metro area. Travel is included within 15 miles of ZIP 98682. Beyond that, any travel charge is agreed before booking. We’ll confirm the work and availability before scheduling. Local troubleshooting does not include the monthly managed plan’s 24/7 response commitment.
Ask about business helpNew websites, moving an existing site, changes, and monthly care once it’s live. Prices in US dollars, plus sales tax.
Each new site or move is its own project, quoted in writing before any work starts.
An hour on us. Let us put a small “Website by Raeltek” link in your new site’s footer, and you get an hour of website changes free to use any time in the first year. It’s optional and written into your quote.
Talk about a new website$140 per hour
New pages, new forms, layout changes and other development, billed in 15-minute increments ($35), with your approval first.
On a monthly plan, small fixes such as typos, broken images and updated business details are included instead. See how plan time works.
Ask about website helpFixed price per automation
Quoted before work begins, based on our $140 hourly rate. If it takes us longer than estimated, that’s on us. Plus sales tax.
Untangling or repairing an existing setup is billed at $140 an hour, up to a limit you approve first.
Anything that goes to your customers or involves money waits for your approval. Before we build, we tell you which tools and AI services will see your information. Automations run on accounts in your business’s name, and any paid tools or AI usage are listed in the quote.
If you or your staff do the same computer task over and over, we can connect the tools you already use so it happens on its own.
Any monthly plan can look after it. See how plan time works.
For websites and the automations we build. Starting prices in US dollars, plus sales tax. The exact systems and scope a plan covers are agreed with each customer before work begins.
$100 per month
For a simple website that rarely changes.
30 minutes of small changes each month
$300 per month
For a business website your customers rely on to reach you.
2 hours of support each month, plus 30 minutes of small changes
$700 per month
For systems beyond a simple website, where downtime costs you money.
4 hours of support each month, plus 30 minutes of small changes
We set up monitoring that watches your systems, alerts us when something breaks, and gives you dashboards showing how they’re doing.
Initial monitoring setup is quoted as a separate project. Monitoring platform usage is billed separately. How plan time works
| Included | $100 Basic | $300 Hosting and support | $700 Managed |
|---|---|---|---|
| Small changes | 30 minutes a month | 30 minutes a month | 30 minutes a month |
| Support hours | None; $140 per hour with your approval | 2 hours a month | 4 hours a month, shared with emergencies |
| Monitoring | Uptime alert in business hours, certificate checks | Availability and certificate monitoring | Up to five services, three dashboards, ten alert rules |
| Function checks | Monthly check of the site and its form | One key function, such as your contact form | Agreed with you |
| Undoing a bad change | We aim to restore the last working version within one business day of your report. A target, not a guarantee; outages at the hosting provider are excluded. | We aim to restore the last working version within one business day of your report. A target, not a guarantee; outages at the hosting provider are excluded. | Agreed with you |
| Outside business hours | Not included | Not included | 24/7 on-call for critical incidents |
Small changes, support, larger work and free corrections are four separate things.
Routine hours, emergency response and resolution time are three separate things.
Which services are covered, how to raise an emergency, and which alerts count as critical are set up with each customer. For systems Raeltek builds and hosts, Raeltek handles troubleshooting and recovery of its own code, configuration and hosting setup. If an outside provider has an outage, Raeltek works with them and looks for workarounds but can’t repair their infrastructure.
Tell us what you need help with and your city or neighborhood for an on-site visit. We reply within one business day (Monday to Friday, Pacific time, except US federal holidays).
Prefer email? Write to us directly:
Or call or text, weekdays 9 a.m. to 5 p.m. Pacific:
Already a customer with an emergency? Use the emergency channel we set up with you. This phone, inbox and form aren’t watched around the clock.